General Terms and Conditions

General Terms and Conditions for the Tensol Service. Please read these terms and conditions carefully before using Our Service.

1. Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

• Affiliate means an entity that controls, is controlled by or is under common control with a party.
• Country refers to: Delaware, United States of America (USA).
• Company (referred to as either "the Company", "We", "Us" or "Our") refers to Solstis Inc.
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Service refers to the Tensol platform, including the web application, APIs, AI employee automation, workflow management tools, and integrations with third-party services.
• Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
• Third-party Social Media Service means any services or content provided by a third-party that may be displayed, included or made available by the Service.
• Website refers to Tensol, accessible from https://tensolai.com.
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.
• Customer Data means any data, information, or content that Customer uploads, submits, or otherwise provides to the Service.

2. Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions.

You represent that you are over the age of 18. Tensol does not permit those under 18 to use the Service.

3. The Service

Service Description

Tensol is a SaaS platform that provides AI employees for small businesses. The Service includes AI-powered workflow automation, integrations with third-party tools such as Slack, HubSpot, Gmail, and CRM systems, and operational dashboards for monitoring AI employee activity.

Service Availability

The Company will use commercially reasonable efforts to make the Service available 24/7, except for planned downtime and circumstances beyond reasonable control.

4. Account and Access

Account Registration

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your account. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

Team Accounts

If you create an account on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms. The entity will be responsible for all activity under the account.

API/Integration Access

Access to third-party integrations through the Service is subject to the terms and conditions of those third-party services. You are responsible for complying with all applicable third-party terms when using integrations.

5. Acceptable Use

Terms of Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service in any way that violates any applicable law or regulation
• Transmit any material that is defamatory, obscene, or otherwise objectionable
• Attempt to gain unauthorized access to any parts of the Service
• Reverse engineer, decompile, or disassemble the Service
• Use the Service to transmit malicious code, viruses, or harmful data

Professional Use

The Service is intended for professional and business use. You agree to use the Service in a manner consistent with professional standards and applicable industry regulations.

6. Fees and Payment

Payment Terms

Customer shall pay the fees as set forth in the applicable Order. All fees are non-refundable except as expressly set forth herein. If Customer fails to pay any fees when due, the Company may suspend access to the Service.

Taxes

All fees are exclusive of taxes, and Customer shall be responsible for payment of all applicable taxes, excluding taxes based on the Company's net income.

7. Termination

Termination for Convenience

Either party may terminate these Terms at any time with thirty (30) days' prior written notice to the other party.

Effect of Termination

Upon termination, Your right to use the Service will cease immediately. We may terminate or suspend Your access immediately, without prior notice or liability, if You breach these Terms. Upon request, we will delete your Customer Data within 30 days of termination.

8. Intellectual Property

Company Intellectual Property

The Company owns all right, title and interest in and to the Service, including all related intellectual property rights. The Service is protected by copyright, trademark, and other laws.

Customer Data Rights

Customer retains all rights to Customer Data. We do not use your data to train AI models. You grant us a limited license to use Customer Data solely to provide and improve the Service.

Feedback

If you provide any feedback, suggestions, or recommendations regarding the Service, you grant the Company a perpetual, irrevocable, royalty-free license to use such feedback for any purpose.

9. Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for any special, incidental, indirect, or consequential damages whatsoever.

10. Governing Law

The laws of the State of Delaware, United States, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service.

11. Changes to These Terms

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

12. Contact Us

If you have any questions about these Terms and Conditions, you can contact us: